At NSCHOP, our priority is to provide you with high-quality digital eBooks and a seamless shopping experience. Please review our refund and returns policy to understand your rights and how we handle any issues with your purchases.

1. Digital Products and Delivery Policy

All eBooks purchased on NSCHOP are delivered in digital format through one of the following methods:

  • Email Delivery: Once your payment is confirmed, the eBook will be sent to the email address you provided during checkout within a maximum of 30 minutes.
  • Direct Download: After purchase, your eBook will be available for download directly from the confirmation page.
  • Account Dashboard: If you have an account, your purchased eBooks will be accessible anytime from your dashboard.

Please ensure the email address you provide is accurate to avoid any delivery issues.

2. Refund Policy

Due to the nature of digital products, we adhere to the following refund guidelines:

  • No refunds will be issued once the eBook has been successfully delivered, unless it is defective or inaccessible.
  • In case of a technical issue or inaccessible file, we offer an immediate replacement. If we are unable to resolve the issue, a refund may be processed.

3. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • The eBook has not been downloaded, accessed, or used.
  • Your refund request is submitted within 30 days of the purchase date.
  • You provide evidence of the issue, such as screenshots of errors or non-functional files.

4. Exceptions

The following situations are not covered by our refund policy:

  • EBooks that have been downloaded, opened, or accessed.
  • Errors caused by customers, such as purchasing the wrong eBook or providing incorrect contact information.
  • Successful delivery confirmations where no technical issues are reported.

5. Refund Request Process

If you believe you qualify for a refund, please follow these steps:

  1. Contact our support team at [support@nschop.com] with:
    • Your order number.
    • A detailed description of the issue.
    • Any relevant evidence, such as error messages or screenshots.
  2. Once your request is reviewed and validated, a refund or replacement will be processed.

6. Processing Time

Approved refunds will be credited back to your original payment method within 5 to 10 business days.

7. Commitment to Security and Reliability

At NSCHOP, we are committed to delivering 100% authentic and high-quality eBooks. Every order is handled with care to ensure your purchase is accurate and promptly delivered. Should any issues arise, our support team is available to assist you with quick and effective solutions.